[This is a comparative presentation of the BPO industry in the Philippines and in India, which was culled from 2012 figures yet. BPO stands for Business Process Outsourcing and is more commonly referred to as the CALL CENTER Industry. There is stiff competition between the Philippines and India in this CALL CENTER trade, but the Philippines earned some edge as the accent of the Pinoys is more palatable, they say. Though a million employment got generated, there are a lot of downsides too. It is bruited about that most call center agents are drawn into engaging in “un-safe” casual sex, and of venturing into DRUGS just as stay awake all night. Those agents are wont to say that, their job is the DULLEST and that they have to spice it up with DRUGS and SEX. Recently however, a Japanese expert has prognosticated the possible imminent end of the use of human beings to act as call center agents and that the job will have ROBOTS as replacement. And for the humans, to be employed in less-toxic and more enjoyable trade.]
Huwag naman po sanang umalis,
Itong call-centers na lawiswis*;
Marami pong natulungan,
Isang milyon po’ t dalawang daan.
Ang dami ngang na-empleyo;
Halos mga Kano ang nag-THANK YOU!
Ang galing daw nating PINOY,
Ang “accent” daw ay “WONDER-PHOOEY”!
Pero naman, bakit ganun,
Daming buntis ang umusbong;
Nag-“tso-tsongke” pa ang iba,
Baka nga nag-SHA-SHABU pa!
Kasi nga daw’y nabuburyong,
Kailangan gising ka “UNTIL DAWN”;
“Dullest job”, nga daw po ito!
Sobra sa walo, kulang sa PITO!
Sa totoo nga po naman,
Ang hirap makipag-puyatan;
Tapos nang WORK, dating ng DAWN,
Takbo sa BEER GARDEN, sa kanto dun.
Kasi, kelangan daw munang malasing,
Upang makatulog nang mahimbing;
Kahit malaki po ang suweldo,
Toxic at health hazard daw po ito!
Sabi ng isang Japanese na EKSPERTO,
Lapit nang mag-wakas ang eksenang ito;
Call center agents ay papalitan,
Ipapalit ay ang ROBOT-MAN!
Ipagdasal nating tunay,
Sa pag-balik mula NIPPON-BANZAI;
Si Digong, na ating PANGULO,
May bit-bit na ROBOT-MAN, isang libo!
Ang ibig ko lang po’y dinggin,
Marahil sa PH-CHINA business deal;
Yaong mula B.P.O.’y titilapon,
Sasaluhin ng CYBERZONE!
Kapag gumamit ng ROBOT;
Mga I.T. expert ay lalahok,
Aba! tayong Pinoy ay magagaling;
Lalo na’t computer-engineering!
Kaya’t sana’y huwag mawalan,
Ng pag-asa kapag kuwan;
Ang DIYOS natin at Maykapal!
Hindi tayo kakaligtaan!
[“Lawiswis” is a TAGALOG term which means BREEZY or BREEZE in English. I used the term LAWISWIS to describe the CALL CENTER trade, as it seemed that it came and emerged as though a BREEZE, which popped up and could eventually popped out soon. Let us not look upon such a scenario, as though it is the END OF THE WORLD. It ought to be remembered that ADVERSITY begets OPPORTUNITY.]